awin Terms and Conditions

awin operates a safe and reliable online gaming platform for users in Bangladesh. This terms and conditions document serves as a legal agreement between you and awin. These terms apply to accessing the site, managing your account, making deposits, withdrawing funds, claiming bonuses, and playing any game. Please read this entire document carefully.

1. Eligibility and Age Verification

The following eligibility requirements must be met to use the awin platform. If these requirements are not met, you may not use this service, and awin reserves the right to suspend or close any account at any time.

1.1 Age Requirement

You must be at least 21 years old. This platform is open only to those aged 21 or above. Minors are strictly prohibited from creating accounts or participating in any games. awin may request an identity document or other proof of age in cases of doubt.

1.2 Personal Use

Each person may open only one account. If the same person operates multiple accounts, all accounts will be closed and any collected bonuses will be cancelled.

1.3 Applicable Law

The user acknowledges that it is their own responsibility to verify whether receiving online gaming services is lawful in their jurisdiction. awin is not liable for access to the service from any prohibited area.

2. Account Registration and Management

When opening an account with awin, you must provide accurate and up-to-date information. Providing false or incomplete information may result in account closure.

2.1 Accuracy of Information

• You must provide your full name, date of birth, and contact details correctly.
• If any account information changes, the support team must be informed as soon as possible.
• awin may at any time request a national identity card or other documents for identity verification.

2.2 Password and Security

It is your responsibility to keep your login details completely confidential. You should not allow anyone else to use your account. If you notice any unauthorised activity on your account, notify the awin support team immediately.

2.3 Single Account Policy

Only one account is permitted per user. If multiple accounts are created to take advantage of bonuses, all accounts will be permanently closed and all deposited funds may be confiscated.

3. Deposits and Withdrawals

awin provides transaction facilities through Bangladesh's popular payment methods. All transactions are secured with SSL encryption.

3.1 Payment Methods

Payment methods currently supported by awin: bKash, Nagad, Rocket, Upay and bank transfer. Transactions using third-party accounts are not permitted — deposits and withdrawals must be made from the same account registered in your own name.

3.2 Processing Time

Deposits are generally credited to the account instantly. Withdrawals are generally completed within 30 minutes to 3 hours. However, if identity verification or additional security checks are required, processing may take somewhat longer.

3.3 Anti-Money Laundering

awin follows international fair play standards. awin reserves the right to initiate an investigation in the case of suspicious transactions. Identity verification may be mandatory before a withdrawal is processed.

4. Bonuses and Promotions

awin offers various types of bonuses and promotional offers. Each bonus has its own terms, and failure to meet those terms may result in the bonus being withdrawn.

4.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example:

• Deposit ৳1,000 → ৳2,000 bonus → total balance ৳3,000
• Deposit ৳10,000 → ৳8,000 bonus → total balance ৳18,000

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times, applicable only to the bonus amount. Example: ৳2,000 bonus × 15 = ৳30,000 in bets must be placed before bonus winnings can be withdrawn.

4.3 General Bonus Terms

• Each bonus offer applies once per individual, household, address, or IP address.
• Bonus balance cannot be transferred directly to another account.
• awin reserves the right to modify, suspend, or cancel any bonus offer.
• If an attempt is made to claim a bonus through fraudulent means, the account will be closed.
• Bonus offers may have specific expiry dates — once expired, the bonus is automatically cancelled.

4.4 VIP Program

awin operates three VIP levels. Levels are progressed through regular play:

• Bronze: weekly cashback up to 0.3%
• Silver: weekly cashback up to 0.5%
• Gold: weekly cashback up to 0.8%

Your gaming activity is taken into account to advance to each level. awin reserves the right to change the detailed terms of VIP benefits.

5. Gaming Rules

All games available on awin — slots, live casino, card games, fishing games, and cricket betting — are governed by specific rules.

5.1 Game Results

All game results are determined by a random number generator (RNG) or live dealer. awin adheres to fair play principles. If a result cannot be determined due to a technical fault in a game, all bets for that round will be refunded.

5.2 Prohibited Activities

• Using automated software or bots to play games is strictly prohibited.
• Attempting to earn bonuses by coordinating between two accounts is prohibited.
• Any attempt at fraud or deception will result in immediate account closure.
• Aggressive or harassing behaviour towards other players is prohibited.

5.3 Sports Betting

awin follows a defined set of rules for betting on cricket, football, kabaddi, and other sports. If a match is cancelled or incomplete, awin's decision regarding that bet will be considered final. The rules for specific markets are detailed on the betting page.

5.4 Technical Issues

awin is not liable for interruptions to a game caused by internet disconnection or a user's device. The result of an ongoing game is stored on the server and can be viewed upon reconnection.

6. Responsible Gaming

awin believes that gaming is an entertainment activity and should always be enjoyed in a controlled manner. We are deeply mindful of the mental and financial wellbeing of our users.

6.1 Setting Limits

Users can set their own deposit, loss, and wagering limits. Setting these limits is optional but strongly encouraged. Once a limit is set, it takes effect immediately; a waiting period applies to increasing a limit.

6.2 Self-Exclusion

If a user feels that gaming is having a negative impact on their life, they can contact the support team to temporarily or permanently deactivate their account.

6.3 Protection of Minors

awin's services are for users aged 21 and over only. Parents are requested to use parental control software on their devices to prevent minors from accessing this site.

For more information on responsible gaming, please visit our Responsible Gaming page.

7. Security and Privacy

awin places the highest priority on protecting your personal information. All data is secured with SSL encryption and follows international data protection standards.

7.1 Data Collection

awin collects only the information necessary to provide its services. Collected information is not sold to third parties. The detailed data use policy can be found on our Privacy Policy page.

7.2 Cookies and Tracking

awin uses cookies to ensure the proper functioning of the site. By using the site, you agree to the cookies policy.

7.3 Third Parties

awin uses trusted third-party services for payment processing and game operations. These partners are bound to comply with awin's privacy policy.

8. Account Suspension and Closure

awin reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Opening an account using a false identity or false information.
• Operating multiple accounts.
• Involvement in fraudulent activities.
• Failure to complete age or identity verification, or providing false information.
• Being a minor or operating an account on behalf of a minor.

8.1 Balance After Account Closure

If an account is closed due to a rule violation, bonuses and bonus-related winnings may be confiscated. However, awin will consider returning any remaining balance from verified legitimate deposits.

8.2 Closing Your Own Account

You may contact the support team at any time to request account closure. Any outstanding withdrawable balance will be paid out before closure.

9. Limitation of Liability

awin endeavours to provide its service as smoothly as possible, but is not liable for the following:

• Interruptions to a game caused by internet disconnection or issues with the user's device.
• Delayed transactions caused by a third-party payment provider.
• Service disruptions due to natural disasters, cyberattacks, or other unforeseen circumstances.
• Financial losses resulting from the user's own gaming decisions.

9.1 Limit on Amount of Liability

In no circumstances shall awin's maximum liability exceed the actual amount of money deposited in your account. Claims for indirect, incidental, or punitive damages will not be accepted.

10. Changes to Terms and Conditions

awin reserves the right to amend these terms and conditions at any time. Users will be given sufficient advance notice of any significant changes.

10.1 Notice Method

If the terms and conditions change, awin will notify you via your registered email or through an announcement on the site. Continued use of the site after any changes will be considered as your acceptance of the new terms.

10.2 Archive

Previous versions of the terms and conditions are available upon request through the support team.

11. Contact & Support

If you have any questions or concerns about these terms and conditions, please contact the awin support team. Our team is available 24 hours a day, 7 days a week in both Bengali and English.

For more information, visit our FAQ page and About Us page.