awin's Privacy Policy

Introduction & Applicability

awin is an online gaming and entertainment platform that provides a wide range of entertainment services for users in Bangladesh, including cricket betting, slots, live casino, and card games. This Privacy Policy ("Policy") applies to the awin website, mobile version, and all associated services.

The purpose of this Policy is to clearly inform you of what personal information awin collects, how that information is used, where it is stored, and what measures are taken to protect your information. By using our services, you are considered to have consented to the terms of this Policy.

What Information We Collect

awin collects various types of information to operate its services. This information can be divided into two main categories: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

Information you provide directly when creating or using an account:

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device information
• Traffic source, pages visited, and session duration
• Gaming activity logs: play history, bet amounts, win and loss records
• Information collected through cookies and similar tracking technologies

Purpose of Information Use

awin uses your information only for specific and legitimate purposes. We never process your information unnecessarily.

Cookies & Tracking Technologies

awin uses cookies and similar technologies that help improve your browsing experience and ensure the functionality of the platform.

Types of Cookies

• Essential Cookies: These are essential for the core operation of the platform. They are used for maintaining login sessions, ensuring security, and similar functions. These cookies cannot be disabled.
• Functional Cookies: These help remember your preferences and settings, such as language preference and display settings.
• Analytics Cookies: These collect site usage statistics that help us improve our services. This information is analysed in aggregate.

You can control cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.

Information Sharing & Disclosure

awin does not sell your personal information to any third party. However, information may be shared in certain circumstances:

5.1 Service Providers

Limited information may be shared with third-party service providers such as payment processing, identity verification, technology infrastructure, and customer support. These parties may only use the information in accordance with our instructions and are required to comply with the standards of this Policy.

5.2 Legal Obligations

Information may be disclosed when required by court order, government directive, or legal obligation. In such cases, we will disclose only the minimum necessary information and will notify you in advance where possible.

5.3 Security Protection

Information may be shared with verification agencies to prevent fraud, money laundering, or other illegal activities.

Information Security Measures

awin has implemented industry-standard technical and organisational measures to protect your information. We continuously review and improve our security framework.

Please note that no method on the internet is 100% secure. In the event of a security breach, we will notify you and the relevant authorities as quickly as possible in accordance with applicable law.

Data Retention Period

awin does not retain your information longer than necessary. Retention periods are determined based on relevant legal obligations and business requirements.

• Active Account: All relevant information is retained for as long as your account remains active.
• After Account Closure: Financial transaction records and identity verification information are generally retained for at least five years after account closure, as required by legal obligations.
• Gaming Logs: Play history and bet records may be retained for a specified period for regulatory compliance purposes.
• Marketing Data: Information used for marketing purposes is deleted immediately upon withdrawal of consent.

After the specified period, information is securely and permanently deleted or fully anonymised.

Your Rights

awin respects your rights over your personal information. You have the following rights:

To exercise these rights, email [email protected]. After verification, we will respond to your request as quickly as possible, generally within 30 business days.

Third-Party Services

awin's platform uses services from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to supply games. These providers may be governed by their own privacy policies.

bKash, Nagad, Rocket, Upay, and bank transfer services are used for payment processing. Information necessary to complete transactions is shared with these payment gateways, which follow their own security and privacy standards.

Policy Changes

awin reserves the right to update this Privacy Policy as needed. The Policy may be reviewed in light of changes to services, legal obligations, or user feedback.

• For significant changes, we will send a notification to your registered email address.
• The date of any change will always be noted in the "Last Updated" section at the top of the page.
• Continued use of the platform after an updated Policy takes effect will be considered acceptance of the new Policy.
• If you do not agree with any changes, contact [email protected] to close your account.

Contact Us

If you have any questions, concerns, or data protection requests regarding this Privacy Policy, please contact the awin support team. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.